PCG is a trusted provider of tailored end-to-end IT solutions that consistently and predictably deliver business sustainability. PCG is a company built on relationships, partnerships and experiences. We offer a single point of accountability. We have tremendous resources and capabilities in place to care for each and every aspect of a customer’s technology environment—from the back office to edge apps to the cloud and across the entire supply and demand chain. Whether it’s enterprise application cloud and hosting solutions or enterprise application (ERP) implementation and management, partner with our customers for success.

Role: Oracle Fusion Cloud Support Specialist – Order Management (Order-to-Cash)

This opportunity resides in our Oracle Fusion Cloud Managed Services team and reports to the Director, Managed Services.

Our customer is a defense technology company therefore requiring candidates for this role to be a US Citizen or Green Card holder.

Location: PCG employees can reside anywhere in the US and work remote when not traveling to the customer site. Travel will be required minimal up to 15%.

Work Schedule: 8:30AM-5:00PM PST

The Oracle Fusion Cloud Support Specialist provides technical and functional assistance for Oracle Cloud ERP/Fusion applications, including troubleshooting issues, resolving problems, and supporting end-users within the Order-to-Cash modules. Key responsibilities involve assisting with configuration, testing, and updates, collaborating with users and other IT teams, and maintaining system performance. This role requires strong problem-solving skills and a commitment to customer satisfaction to ensure smooth operations and ongoing user support for Oracle's cloud-based applications.

Key Responsibilities:

Technical and Functional Support:
Provide timely support and guidance to end-users for Oracle Fusion Cloud applications, helping them to utilize the system effectively.

Troubleshooting and Issue Resolution:
Diagnose and resolve common technical issues and functional problems related to specific modules such as Finance, Purchasing, and Budget.

System Enhancement:
Assist with the configuration, testing, and deployment of Oracle Cloud ERP/Fusion enhancements and updates.

Collaboration:
Work closely with business users to understand their requirements and with other IT teams and Oracle support to escalate and resolve complex issues.

Documentation:
Develop and maintain basic documentation for support procedures and common problems.

User Guidance:
Provide basic training and guidance to end-users on the functionalities of Oracle Cloud ERP/Fusion.

Required Skills and Qualifications:
Technical Expertise:
A foundational understanding of Oracle Cloud ERP/Fusion Order-to-Cash modules.

Problem-Solving:
Strong analytical and problem-solving skills to troubleshoot and resolve technical and functional issues.

Customer Focus:
A commitment to customer satisfaction and the ability to collaborate effectively in a fast-paced environment.

Communication:
Ability to communicate effectively with business users and other IT professionals.

PCG Environment:

• Remote work, traveling only when required by our customers
• Collaborative, supportive environment
• Transparency and open company-wide communication – we want our team members to influence our business strategy and contribute to its team oriented culture
• Customer success focused – we offer our customers full solutions vs. just “plugging a hole”. We assess, provide solutions, create a deployment method and plan, implement, and provide ongoing support
• Work/life balance focus
• Medical, Dental, Vision, 401k, etc.
• Flexible vacation