Join the company that is leading the business sustainability revolution. Be a part of an incredibly talented, dedicated, industrious and creative team. At PCG our consultants, practice leaders, and customer support advocates are the best in the industry. We know that when you surround yourself with the best, you achieve success – success for our customers.

PCG is a trusted provider of tailored end-to-end IT solutions that consistently and predictably deliver business sustainability. PCG is a company built on relationships, partnerships and experiences. We offer a single point of accountability. We have tremendous resources and capabilities in place to care for each and every aspect of a customer’s technology environment—from the back office to edge apps to the cloud and across the entire supply and demand chain. Whether it’s enterprise application cloud and hosting solutions or enterprise application (ERP) implementation and management, partner with our customer’s for success.

Opportunity: Center of Excellence - Client Partner

This is a customer-facing role that resides in PCG’s Center of Excellence and is responsible for handling the day-to-day operations of a business partnership engagement for named customers across PCG’s Infor Consulting Services (Infor ERP LN, CE, CSI, M3). This role will pursue multiple concurrent objectives and customer accounts at the enterprise level.

Location:

PCG consultants can reside anywhere in the US and must be willing to travel to customer sites as required

Responsibilities

• Clearly understands the value PCG provides to the customer’s business
• Coordinate regular business reviews and participate in customer management calls
• Establish and develop an understanding of our customers business goals and turn data into a compelling actionable plan to succeed
• Work collaboratively with the sales and Solution Architect teams to grow the customer relationship
• Work collaboratively with the PMO to identify project delivery challenges and help ensure customer success
• Monitoring day to day operational performance (internal PM’s, functional and technical consultants) as well as customer deliverables
• Track analyze and communicate key quantitative metrics and trends internally to leadership
• Working with all project/customer stakeholders and PCG executive committee members to set strategies and deliverables and hold accountable all parties (operational, on time on budget and deliverables)
• Provide escalation point for issues not resolved at the project team level
• Ensure communications plans, methodologies, governance, policies and procedures are adhered to. If not, escalate and communicate accordingly.
• Evaluate and present upsell and cross sell opportunities within customer base
• Monitor, review and communicate financial activities. Budget to actuals including trend lines timing and as applicable change order review and timely execution
• Oversee all aspects of internal PCG resource deliverables for named customers and help assess resource performance, adjust/recommend adjustments as appropriate .
• Participate in continuous improvement recommendations for center of excellence
• 25% billable target on a weekly basis

Qualifications

• Bachelor’s degree in a technology or business-related field preferred
• A minimum of 10+ years of consulting, program management, and customer engagement skills in the technology services industry
• Effective written and verbal communication skills; ability to prepare and deliver oral presentations
• Ability to analyze complex problems and formulate alternative approaches
• Promotes a positive attitude with customers and team members and maintains a professional demeanor
• Ability to organize and manage multiple priorities with multiple customers simultaneously while working under strict deadlines.
• Possesses organizational awareness & resourcefulness